I realise that customers may only have one photograph, especially if the portrait is a gift. I'll do my best for you and let you know if problematic in our phone call. I can paint from a somewhat blurred photograph, but please be aware that the portrait will be less detailed.

1 pet in the small size. 2 additional pets in the medium size (so 3 pets in total). There is a £60 surcharge for each addition. 3 additional pets in the large size (so 4 pets in total). There is a surcharge of £70 for each addition. A larger size will allow for even more pets in the same painting. I'm happy to do bespoke sizes upon request.

Yes, I do custom sizes so please just ask. It may delay delivery by another week as I have to order in bespoke sizes. I keep painting panels in stock in the sizes I offer so I can meet my delivery deadlines.

Liquitex or Golden Heavy Body Acrylic: Research is revealing acrylic to last longer than oil, and oil paintings have been around for 500 years! Unlike oil paint, acrylic is resistant to yellowing and cracking over time and much more resistant to fading.  ​ Quality Panel or Stretched Canvas: I much prefer the feel and stability of panel  but happily paint on stretched canvas if this is your preference. ​ Windsor + Newton UV Satin Varnish: satin varnish has a slight sheen which adds depth to colours without a high shine.  I apply two coats to protect the painting. If your preference is for a flat matt or gloss varnish, just let me know. ​

If photos have been taken from exactly the same height and angle (which is unlikely), I can layer the pets so they appear to be natually sitting or standing together. If taken from different angles, the only way to create the painting is through 'floating' copies of each pet separated out on a plain background. This is something I prefer not to do as it prevents the painting from being a creative and stylish artwork. I offer a 25% discount for each additional painting purchased within the same order, so this is something you might consider. 2-3 portraits lined up on the wall and similarly styled look fantastic!

Yes, I guarantee true likeness of your pet to the chosen source photograph. I do this by paying close attention to features, especially the eyes and expression. I also request 5-10 photographs to gain a rounded idea of your pet's features, colouring and character. I don't paint in every detail and strand of fur because it stops it being artistic and turns the painting into a photographic copy.

True-to-life backgrounds can turn a stylish artwork into 'chocolate box' painting, which is why I prefer to work 'loose and abstract'. Adding text and toys can have a similar effect. However, I like to meet customers' wishes so am happy to oblige or to discuss options with you, such as impressionistic reality. Please be aware that a detailed true to life background, or complex addition, will take longer to paint and may incur a surcharge.

Yes, I email a photo of the finished piece and only arrange delivery once you're completely happy with it. I make any number of revisions as long as they're in line with the agreed design set out in the deposit invoice. I make no charge for revisions.

For longevity, paintings should not be placed in an area of high humidity such as a bathroom or close to sink/ hob / kettle in a kitchen. It is advisable not to place a painting in a permanent position of direct sunlight.

I accept online payments only. Payment can be made using all the major credit and debit cards, Paypal and Apple Pay.

I begin your commissioned painting and order the (optional) frame upon payment of the 50% deposit. The deposit is therefore non-refundable, except at my discretion. ​ The balance of payment is only due upon your approval of a photograph of the finished artwork. I carry out, free of charge, any number of revisions to the finished artwork providing they are in line with the agreed design set out in the initial deposit invoice. ​ If, through the delivery process, there is any damage to your painting or a painting you bought as a gift, the recipient should notify me upon receipt of the delivery via email at jh@janehousley.com and provide photographic evidence of the damage. Notification should be made as soon as possible after delivery and no longer than a day later. Upon the return of the artwork to me, I will do one of the following at no additional cost to the customer: Repair the painting if either paintwork or board are slightly damaged; Reproduce the commissioned piece to the same design, if damaged beyond repair; Replace a damaged frame with a frame of the same design and colour.  It is the customer’s responsibility to organise and pay for the return of the artwork to me. It is my responsibility to organise and pay for delivery of the repaired or replaced piece. ​ If I am unable to repair or reproduce the artwork within 4 weeks, the customer shall be entitled to a full refund, including the cost of the return delivery of the artwork.

I ensure payments are secure: All direct payment gateways offered by Wix.com and used by my website adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. This is a joint effort of brands like Visa, MasterCard, American Express and Discover to ensure the secure handling of credit card information by my store and its service providers. Once we have had our phone call to agree the source photo and design, I email you a secure invoice for a 50% deposit of the total price. I then begin the painting and order the (optional) frame. I email you a secure invoice for the balance of payment upon your approval of a photograph of the finished artwork. Once payment is received, I arrange for delivery of the painting. Payment terms, including information about refunds, are set out in the Terms of Use. This is located in the footer on every page of the site. My Privacy Policy can also be accessed from the footer.

The process includes payment in 2 installments. The first is a 50% deposit to be paid once the design is agreed and before I begin the painting. The final payment is paid upon completion and approval of the painting. It is paid before I arrange delivery. I don't currently offer payment in more than 2 installments. However, I can arrange for delivery of the completed painting in a longer timeframe than 3-4 weeks. This would give a longer time before the final payment has to be made.

For unframed paintings, I endeavour to deliver within 3 weeks. If choosing an optional frame, within 4 weeks. Except in the run-up to Christmas, if you are working to an urgent deadline, I may be able to deliver within 2 weeks within the UK. I work hard to meet customer deadlines but the timescales set out don't constitute a guarantee. However, I haven't yet failed to meet an agreed deadline!

I frame the painting for you if you order one of those shown on my website. If we've agreed a different frame, I'll frame it for you providing it doesn't require specialist tools and mounts.

I'm always happy to accommodate customer requests (providing the alternative doesn't require specialist framing tools). Please be aware that this could delay the delivery date by a week or more, especially in the run up to Christmas.

The floating frames I offer on the website have an inset back so small and medium sizes can be hung directly from the back of the frame itself. This means the whole painting sits flush to the wall (rather than hanging slightly forward), and hanging wires aren't needed. However, I do provide hanging wires and hooks in case this is your preference. Large paintings, which are a lot heavier, are supplied ready to hang (with hanging wires already attached).

Yes: - If your order is for more than one painting, I offer a 25% discount on each additional portrait (providing these are purchased within the same order). The discount is applied to the headline painting price. - I also send offers and large discount prize draws (30%+) for subscribers to email notifications.

I care about your privacy and adhere to the General Data Protection Regulation (GDPR) standards. My website is hosted by Wix using a secure, encrypted system and firewall. All direct payment gateways offered by Wix.com and used by my website adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS standards ensure the secure handling of credit card information. I never share personal data with any third party other than payment providers, for the sole purpose of purchasing a pet portrait. Full details of the ways I protect your personal data are set out in my Privay Policy. It can be located in the footer of each page of the website.

I don't offer gift wrapping as a matter of course, but I do like to meet customer needs so please just ask and we'll take it from there.

I don't currently offer gift cards but plan to in the near future.

This is not something I currently offer but I plan to. You might be the catalyst for change so please do ask me if interested.

I reserve the right to display an image of your commissioned painting on my website and to use it for promotional purposes such as on social or printed media. You can withdraw your consent and it's advisable to do so before approving the finished artwork - this will be in good time to prevent me from displaying your commissioned artwork on the website. I will never reproduce your portrait painting for commercial purposes, or allow the image to be used by a third party (to my knowledge) without your express permission.

Solely for your own personal, non-commercial use, you may share a printed or electronic image of your commissioned painting. The painting must not be copied, reproduced, modified or published in any format for any other purpose without my express written permission. Further details are set out in the Terms of Use Policy which can be accessed from the footer.